Nelly is a retired school dinner-lady and the current manager of the snack bar at Knapford. When Alf retired, Sir Topham Hatt could not find a suitable replacement and the snack bar was closed. Days later, James came across a broken rail and whilst he and his crew waited for it to be repaired, Nelly gave them coffee and home-made cakes that she had made in her nearby cottage. After James told the Fat Controller about her, she was immediately hired to run the snack bar.

Community content is available under CC-BY-SA unless otherwise noted.