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Nelly

Nelly is a retired school dinner-lady and the current manager of the snack bar at Knapford. When Alf retired, Sir Topham Hatt could not find a suitable replacement and the snack bar was closed. Days later, James came across a broken rail and whilst he and his crew waited for it to be repaired, Nelly gave them coffee and home-made cakes that she had made in her nearby cottage. After James told the Fat Controller about her, she was immediately hired to run the snack bar.

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